DAYS UNTIL
EPCR Investec Champions Cup Quarter Final - Leinster v Sale Sharks
Aviva Stadium

FAQs and Ground Rules

Frequently asked questions

Are there Stadium Tours available to the public?

No, unfortunately there are no Stadium Tours available. Aviva Stadium Tours closed in 2019 as a result of the Covid-19 Pandemic.

Unfortunately Stadium Tours will not be available in the foreseeable future. 

How do I get to the stadium?

We encourage patrons to walk from City Centre where possible (30 minutes) or to use public transport (DART or Dublin Bus). Please go to the Getting Here page to find the most efficient way of getting to your seat.

Where do I buy tickets?

Tickets for events at Aviva Stadium tickets are distributed by the event organiser. Rugby ticket information, including ticketing details for The Patrons Club and those with accessible needs, is available at www.irishrugby.ie, email ticketqueries@irishrugby.ie or call 01 6473800. Football ticket information, including ticketing details for The Vantage Club and those with accessible needs, is available at www.fai.ie, email info@fai.ie or call 01 8999500. Concert tickets, including ticketing details for those with accessible needs, are distributed by Ticketmaster on behalf of the concert promoter. Visit www.ticketmaster.ie or call 1890 925100.

How do I find my seat?

Please go to the Finding your Seat page in the Getting Here section of this site.

What events are on at the stadium?

Check the What's On page for up to date information on upcoming events at the stadium.

How do I recover lost property?

For information on lost property please contact lostproprty@avivastadium.ie

What bags can I bring into the Stadium?

No bags (with the exception of small handbags, no bigger than A4) will be allowed into the stadium. Please see our Bag Policy for more information.

Can I bring a buggy/stroller/pram?

No, we don’t allow buggies/strollers/prams in the stadium.

Can I bring an umbrella?

Umbrellas are not permitted to be used within Aviva Stadium.

What food and drink is available at Aviva Stadium?

Food and beverage options are available throughout Aviva Stadium, varying by event and the stadium levels in use. For most major international fixtures, kiosks and food stands are open on every level to ensure easy access for fans. To find your nearest kiosk, view our detailed here. 

Does my child need a ticket?

Our policy is 'babe in arms' under two years does not require a ticket. However we do not allow buggies/strollers/prams. For concerts please refer to promoter's regulations. 

Do the bars or food kiosks accept cash?

No, we are a fully cashless Stadium across all bars and food kiosks at all events. This is in order to serve our patrons more efficiently and effectively and in line with our health & safety protocols,

This ensures faster queuing times, faster service and transaction times so our patrons spend less time in queues and more time in their seats.

How do the reusable cups work?

As part of our commitment to sustainability we operate a reusable cup system at all public and premium bars. There is no deposit for these cups, however we do request that you return used cups to our bars or place them in one of our dedicated cup collection bins. This will allow us to ensure the cups are used again and again. Please refrain from placing cups in recycling, general or compostable waste bins. 

Learn more about our sustainability efforts at Aviva Stadium here. 

What time do gates open?

This depends on the event but generally for football and rugby matches Level 1 and Level 5 open 1.5 hours prior to kick off and Level 3 opens 2 hours prior to kick off.

Can I bring a camera and take photographs?

Small cameras are permitted for rugby and football matches but we do not permit lenses bigger than 70mm to be used. For concerts, please refer to information contained within What's On event listing.

What are the facilities for people with disabilities at the stadium?

For information on access and facilities available to disabled patrons please go to the Accessibility page of this site.

How do I buy accessible tickets?

Spectators with reduced mobility/wheelchair users and those with audio/visual impairments may be entitled to avail of a personal assistant’s ticket. Further details are available from the host of the match or concert, contact details are in our ticketing section.

Is there accessible parking at the stadium?

A limited amount of accessible parking passes are distributed to ticket holders. They are distributed by the event organisers a minimum of 5 working days before the event, please contact the FAI, IRFU, or concert promoters for further details. Rugby enquiries to ticketqueries@irishrugby.ie or 01 6473800. Football enquiries to info@fai.ie or 01 8999500. Concert enquiries to Ticketmaster at 1890 92 51 00. Queries in relation to accessible car passes can be directed to concert promoters. Access to the parking facility closes strictly 2 hours prior to the commencement of the event due to road closures implemented by An Garda Síochana. Details of approach routes to the parking facility are printed on the back of the parking pass.

Will patrons with parking passes be permitted early entry to the stadium?

Spectators with parking passes will be permitted to enter the stadium car park no less than 2 hours prior to gates opening.

How do patrons with disability or reduced mobility access the stadium?

To ensure that patrons with mobility difficulties can access the stadium in comfort there are five dedicated access points these are located at: Entrance E (Lower West Stand), Entrance X (Upper West Stand), Entrance A (South Stand), Entrance M (East Stand), Entrance I (North Stand). These entrances are fully serviced by lifts/elevators and are available for patrons that use wheelchairs or mobility aids but are also available to those with reduced mobility. Please contact a stadium steward when you arrive for further assistance.

How many seats are reserved for disabled ticket holders?

There are 230 places for wheelchair users and an equal number for their personal assistants. These seats are distributed across all levels of the stadium and can be accessed via lifts/elevators.

Will wheelchair users be able to access bar/food counters?

On all concourses the bar and food counters have a lowered section so that people in wheelchairs can be served.

How many accessible toilets are at the stadium?

There are 51 accessible toilets in the stadium. The toilets are located adjacent to all viewing positions.

Are there facilities for hearing impaired visitors?

In order to assist hearing impaired visitors to the stadium, hearing induction loops are incorporated enhancing audible communications at restaurants, bars and kiosks.

What procedures are in place for patrons with visual impairments?

For those with impaired vision: Tactile flooring is used at the top and bottom of a flight of stairs inside the stadium. The public address system will give announcements including emergency announcements. Guide Dogs/Seeing Eye Dogs are permitted in the stadium however you must contact the organiser of the event in advance of booking your ticket to discuss your requirements.

Aviva Stadium Ground Regulations

  1. All persons entering the Stadium are admitted only subject to these Regulations, to the ticket Terms and Conditions of the organising body and to the rules of the organising body and its international federation.
  2. Permission to enter or to remain within the Stadium, notwithstanding possession of any ticket, is at the absolute discretion of Aviva Stadium, its stewards or agents and any member of An Garda Síochána.
  3. All persons entering Aviva Stadium must be in possession of a valid ticket for the particular event and have it available for inspection at all times. They may only occupy the seat allocated to them by that ticket and must not occupy another seat without the express permission of the Aviva Stadium staff or stewards.  Proof of age, where an age concession is claimed, and proof of identity may be required and must be supplied on demand.
  4. Aviva Stadium and the organising body excludes to the maximum extent permitted by law any liability for loss, injury or damage to persons and property in or around the Stadium.
  5. All persons seeking entry to the Stadium acknowledge and agree to Aviva Stadium’s and the organising body’s right to search any person entering the Stadium and to refuse entry to or eject from the Stadium any person refusing to submit to such a search.
  6. Children under the age of 14 are admitted to the Stadium provided they are accompanied by an adult, who shall be 18 years or over and will control and supervise those children at all times. Supervisors of groups are responsible and accountable for all members of the group they accompany. For concerts, please refer to promoter's regulations. 
  7. Fireworks, smoke canisters, vuvuzelas, bottles, knives, glasses, cans, flag poles, banners, laser devices, dangerous or hazardous items and other similar articles or containers including anything which could or might be used as a weapon are not permitted within the ground and any person in possession of such an article or container may be refused entry or ejected from the Stadium. Umbrellas are not permitted to be used within Aviva Stadium. Prams/Strollers/Buggies are not permitted within Aviva Stadium. No bags (with the exception of small handbags, no bigger than A4) will be allowed into the stadium. Handbags will be subject to search. See the Aviva Stadium Bag Policy here.
  8. The use of threatening behaviour, foul or abusive language and the utterance of racial, homophobic, or discriminatory abuse, chanting or harassment are strictly prohibited and may result in arrest and/or ejection from the Stadium.
  9. Any form of religious or political advertising, banner or slogan is strictly prohibited and may result in ejection from the Stadium.
  10. Under no circumstances is it permitted to throw any object onto the pitch. Unauthorised persons are not permitted to enter onto the field of play and shall be ejected.
  11. The obstruction of gangways, access ways, exits and entrances, stairways and like places is strictly forbidden.
  12. The Stadium is a no smoking environment. Smoking, including the use of e-cigarettes and nicotine vaporisers, is not permitted in any part of the Stadium.
  13. Spectators are not permitted to bring alcohol into the Stadium. Persons who are or appear to be under the influence of alcohol or drugs may be removed or refused entry.
  14. A CCTV system is in operation throughout the stadium. Images are monitored and recorded to prevent, detect or investigate crime and for public safety. The system is controlled by New Stadium DAC. For further information please call (01) 2382300.
  15. By entering the Stadium, all persons acknowledge that photographic images and/or video recordings and/or stills taken from those video recordings may be taken of them and may also be used by Aviva Stadium or the organising body for marketing or promotional purposes. Entry into the Stadium is confirmation that all persons have consented to such use of their image.
  16. With the exception of persons holding official accreditation or authorisation in writing from Aviva Stadium or the organising body, the taking of photographs, video photography, or other recordings inside the Stadium, whether by mobile phone or otherwise is prohibited.
  17. Save for official merchandise and/or other sport related clothing worn in good faith, visitors shall not bring into, use or display within the Stadium any sponsorship, promotional or marketing materials.
  18. No goods (including literature) or services of any nature may be offered either free or for sale by any person within the Stadium without the express written permission of Aviva Stadium or the organising body.
  19. At all times whilst present in the Stadium, persons must comply with any and all instructions and directions of any steward or officer of Aviva Stadium or the Controlling Body, any Garda or any officer of any other safety service. Failure to comply with any such instruction or direction may lead to the refusal of entry to, or the immediate ejection from, the Stadium.
  20. Aviva Stadium reserves the right to make changes to any of the Stadium Regulations in its sole discretion.  Any such changes will be notified to the public through Aviva Stadium’s website and on display at the Stadium.

Please Note: Flashing images and light may be used in pre and post-match stadium production lighting at football and rugby events and at concerts.

 

Safetix- FAQs

I've added my ticket to my mobile wallet. Why does it not have a barcode?

Your ticket is NFC enabled, meaning you can just tap your ticket from your mobile wallet at the turnstile for entry. No barcode is required.

I have added my ticket to my Apple Wallet, but it is now saying ‘Pass Disabled’?

This means the email address used on your Apple ID has been previously linked to a Ticketmaster account that is using a different email to your account. You just need to scan the barcode from your account rather than using the Apple Wallet ticket.

I can’t see the Add to Wallet button in my account?

Try turning your phone on its side and scrolling down. This is usually as a result of the zoom settings on your phone.

How do I gain entry using my Apple wallet ticket?

1. Locate your ticket in the Apple wallet.

2. You will see a ‘hold near reader’ message, meaning you can tap the pass at the entry point if you see a contactless symbol (iPhone 6 onwards are NFC compatible).

How do I gain entry using my Google Wallet ticket?

1. Locate your ticket in the Google Wallet app.

2. If your device is not compatible, you will see a rotating barcode which will need to be scanned.

3. If you see a ‘hold to reader’ message, you can present your phone to the contactless entry point.

4. Depending on which brand and model of Android phone you are using the NFC antenna may be located in different positions. If you are unsure, you may need to try the top, middle or bottom of your device.

My Mobile wallet/NFC/contactless isn’t working, how do I access my ticket’s barcode?

iPhone

1. Log in to your Account Manager and find your tickets in My Events.
2. Scan the rotating barcode at the turnstile for entry.

Android

1. View your ticket in Google Wallet.
2. Tap Show code.
3. You’ll be presented with your SafeTix rotating barcode. Scan this at the turnstile for entry.

I can’t access my package tickets in the Ticketmaster app, what should I do?

Your package tickets for the upcoming Autumn Nations Series games will not be available on Ticketmaster app, package tickets are only available on your Account Manager.

My ticket is scanning invalid on the turnstile scanner. What do I do?

If you have received your ticket as a transfer from someone else, please ensure that you are accessing the ticket from your own account and not using a screenshot or the original purchaser’s version of the ticket. Log in to your own Ticketmaster account on the Account Manager page and use the barcode for entry.

If you have already transferred your ticket to someone else, your original ticket is no longer valid for entry.

Can mobile tickets be scanned through a screen protector?

Yes - there should be no issue using a phone that has a clear screen protector.

What happens if my barcode doesn’t scan properly?

We recommend turning your screen brightness to the highest setting. If that doesn’t work, your ticket can be validated by having the event staff manually enter your ticket number directly into the scanner.

Can I use a screenshot of my ticket?

No, screenshots will not get you in. A mobile ticket must be provided either within the mobile website or within your mobile wallet to gain entry. Additionally, you’ll not be able to transfer tickets using a screenshot.

What if my phone breaks, dies, or is lost/stolen before I arrive?

If you lose your phone, have a cracked screen, or run out of battery – no problem. Simply visit the Ticketmaster kiosk at the Aviva Stadium upon arrival. Have your ID handy and we can issue you a printed ticket.

How do I access multiple tickets on my phone?

If you have guests and multiple tickets on your phone when you arrive, position each guest ahead of you in the turnstile and swipe to navigate between tickets. Scan/tap each one in turn until your guests and finally you have entered.

Can I use a printed ticket for entry?

Print-at-home tickets will not be available as an option for the Autumn Nations Series. Mobile tickets are fully digital and only accessible on your mobile device. Printouts and screenshots will not be accepted at entry.

I didn’t accept my ticket transfer in time. What do I do?

Please go to the Ticketmaster kiosk at the Aviva Stadium with proof of ID to receive your ticket.